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Frequently Asked Questions |
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1. General
2. Network
3. PC
4. Database
5. Dental hardware
6. PM-systems |
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1. General |
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Question |
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The licensekey doesn´t work. When having enterd the key, it gives an error that the key is invalid. |
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Answer |
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Make sure you type all the characters exactly as you read it on the licenceinformation. Also check the licensename. The licencekey and name are casesensitive. For more detailed instructions we refer to the "Howto" page. |
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Question |
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Some menu-items and/or buttons have disappeared |
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Answer |
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Rightclick on the menubar and tick the menu-item that was deleted. You can also reset all menues and buttons by choosing the reset option in System, Preferences, Appearence. Restart DentalEye for it to reset all menues and buttons. |
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Question |
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I have captured images while having the wrong patient selected in DentalEye. I need to move the images to the correct patient. |
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Answer |
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By copying the images to the clipboard and creating a new imagecard on the correct patient by dragging and dropping the images from the clipboard unto the imagecard, you can move the images. For a more detailed, step-by-step description of this procedure, please go to the How-to pages of this website to view or download a PowerPointpresentation on this topic. |
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Question |
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I can´t move or resize images on the imagecard |
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Answer |
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Make sure the button for Annotation is not selected. |
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Question |
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The imagelist/imagecardlist has disappeared! |
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Answer |
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You can choose to hide or show the imagelist by doubleclicking the imagecard or choosing "hide/show list" (F6) from the menu. |
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Question |
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I recieve an errormessage at startup of DentalEye: "Runtime error 5: invalid procedure call or argument"
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Answer |
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The error occurs when having clicked to many times on the shortcut to start DentalEye. The program can´t be started multiple times. Click on OK and take it easy next time. |
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Question |
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I recieve an errormessage at startup of DentalEye: "AutoImport Plugin Error..."
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Answer |
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You need to specify the path where the AutoImport plugin can pick up images from. Click on the tools for the plugin and spcify the path. You can also change other settings here. For more information about the AutoImport plugin and its usage we refer to the "Howto" page. |
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Question |
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I recieve an errormessage: "CRC check failed for image..."
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Answer |
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This message will appear when an image has been tampered with outside of DentalEye. This is a warning to protect the integrity of the image.
This message can also appear when images are corrupted in other ways.
It is possible to reset the CRC if needed, please contact support for this. |
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Question |
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I get an errormessage: "Error 53 - file not found" |
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Answer |
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Error 53 " refers to a general "file not found" and can occur in different situations. Most likely, plugins have been installed for x-ray hardware that are not physically installed. An installation of a plugin will copy special systemfiles and possible drivers. The plugin will be added to DentalEye´s startuproutines and therefore create an error when trying to load a plugin that doesn´t seem to have the hardware connected or drivers (correctly) installed.
Make sure to ONLY install the plugins for which you have the hardware. In case you´ve installed all plugins then these need to be either uninstalled through "Add and remove software..." in Control Panel or by removing the startup-option for this plugin in DentalEye.
Go to the Tools menu an PluginOptions. Choose to remove those plugins that are not needed.
"Error 53" can also refer to missing backgroundfiles specified in System, Preferences, Appearance. |
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2. Network |
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No records returned... |
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3. PC |
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Question |
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DentalEye crashes while choosing a template (after having updated to version 3.0.471) |
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Answer |
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Some components in DentalEye collide with videodrivers for ATI or Intel graphicscards but only on Windows 98. You can upgrade to Windows2000 (if your xrayhardware is compatible with Windows2000) or download a special update for this issue with DentalEye, ATI or Intel and Windows98. Go to Download. For more information on how to update DentalEye we refer to the "Howto" page |
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Question |
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No colors when capturing images with IntraOral camera and hauppauge capturecard |
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Answer |
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DentalEye calls the capturedrivers installed with the capturecard. Sometimes an extra configurations is required to show color. We refer to a more detailed instruction on the "Howto" page. |
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Question |
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What capturecard works well with DentalEye? |
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Answer |
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DentalEye will call the drivers delivered by the manufacturor of the captecard. DentalEye follows certain standards to capture the image and is therefore depending on the quality of the provided drivers. Some capturecards work well in Windows98 but not at all in Windows2000 or XP with updated drivers. Contact us, so we may guide you in your choice of capturecard. |
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4. Database |
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Question |
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What databasetype do I choose when installing DentalEye? |
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Answer |
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DentalEye supports Microsoft Access and Microsoft SQL Server based databases.
Performance and managebility will determine what type you use.
MS Access will do fine for up to 10 users. When more than 10 users are connected to the same database MS SQLserver is recommended. The desktopversion of SQLServer (MSDE) can be installed on the server in the network. We refer to the readme.txt on the installationCD for more detailed instruction. |
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5. Dental hardware |
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Question |
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I receive an errormessage when I activate the SchickPlugin: "error reading sensor dimension"
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Answer |
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The SchickPlugin is unable to identify the sensor due to problems with cabling. Shut down DentalEye. Reseat cables for the Schicksensor (sensor to box, box to usb, usb to PC) and start DentalEye again. Take a testimage, making sure you can activate the sensor again. It might require a reboot of the PC. |
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6. PM-Systems |
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Question |
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Does my patientmanagement system support DentalEye? |
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Answer |
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There are many PM-systems available and passing on patientinformation to DentalEye can be achieved in different ways. Please contact us concerning your PM-system. Some companies have already made such a link available. Documentation is available for programmers wishing to create a link. |
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